Request support for Knowledge Base Intelligence to generate KB articles from resolved tickets even when there are no customer contact notes on the ticket. Currently, KB creation only works when tickets include responses from the contact associated with the ticket, which prevents internal-only tickets, technician-worked issues, and imported or seeded historical tickets from contributing to the knowledge base. The feature should allow KB generation based on technician notes, resolutions, and documented work so teams can preload intelligence from existing ticket history and create KBs for internal operational issues that never involve direct customer replies.