Highlight Ticket Resolutions in Thread
P
Pete Rullman
Add clearer visibility for ConnectWise PSA ticket resolutions within Thread. Resolution entries are currently difficult to identify because they appear buried in the TimePad pod and are not clearly labeled in the Notes pod. Requested improvements include adding a visible badge, label, or indicator when a resolution exists, making resolution entries stand out from regular notes, and showing resolution status clearly even in collapsed views.