Impersonate Flow Workflows in ConnectWise Audit Trials with Multiple API Keys | Voters

Impersonate Flow Workflows in ConnectWise Audit Trials with Multiple API Keys

Brian Walz

ConnectWise doesn't allow for impersonation in the audit trail and to get around this, might be able to create multiple API keys and using them for specific flows in Thread, so there's an audit trail as to what flow was triggered, etc.

Created by Bryan Chapman

January 15, 2025

Autopilot

Merged in a post:

Connectwise Impersonation via Inbox

Heath Freel

I was told that CW does not allow impersonation and as a result the user shows up as thread in the CW audit trail. However CW does support individual users with API access - existing users with API keys could be used instead of the Thread user for audit trail activities.

May 19, 2026