Kill Timer when ticket status is in a closed state | Voters

Kill Timer when ticket status is in a closed state

complete

Tyler Mack

Timer keeps running after ticket is closed, could popup message when trying to close ticket with running timer or just kill timer when entering closed/cancelled state, so they don't keep running

August 26, 2022

Marc Rosa

marked this post as

complete

By default, Thread will automatically pause the timer for a thread when the status is moved to Closed. You can find this setting by navigating to your profile in the bottom-left of Inbox > Preferences. "Stop the timer when I close a thread"

Marc Rosa

Merged in a post:

I would like running timers to pause once the ticket has been closed

Nick Casale

April 27, 2023