Request for Magic Agent to automatically detect when a new chat is a follow-up to an existing open ticket (using conversational cues like 'following up' or 'checking on'). The agent should prompt the user for a ticket number or original reporter if needed, search for matching open tickets, and add the new chat’s details to the notes of that ticket instead of creating a new ticket. This would prevent ticket duplication, keep notes consolidated, and streamline ongoing issue tracking for the team.