MSFT Teams Service app: Draw attention to Messenger with a larger app, left-aligned | Voters

MSFT Teams Service app: Draw attention to Messenger with a larger app, left-aligned

complete

Marc Rosa

We've heard feedback that our Messenger application in Teams is under-visualized! How might we:

Ability to left-indent Messenger and shift links to the right of the space
Increase the size of Messenger to be larger than a single column (3 column grid)
More explicit and clickable Submit CTA

December 22, 2023

Marc Rosa

Merged in a post:

In Customer Teams app, shrink the Links Page and increase the size of the live chat box

Dustin Fairchild

We want our clients eyes to be focused more on the Live Chat as the go to option but still give the client the ability to have options.

September 30, 2024

Ricky Balmaceda

marked this post as

complete

📣

New feature release:

Customize your Messenger alignment and size in Microsoft Teams!

How to use:

Visit Admin > Messenger > Teams Apps
Follow the prompts until you reach the Microsoft Teams app builder
On the top right of the builder, choose a "Layout option" that best fits your needs
Click "Publish" to make these layout changes public to your customers.

We hope these new options enhance your productivity and improve your experience with our Messenger app.

Cheers!

Ricky Balmaceda

📣 New feature release: Customize your Messenger alignment and size in Microsoft Teams!

How to use:

Visit Admin > Messenger > Teams Apps
Follow the prompts until you reach the Microsoft Teams app builder
On the top right of the builder, choose a "Layout option" that best fits your needs
Click "Publish" to make these layout changes public to your customers.

We hope these new options enhance your productivity and improve your experience with our Messenger app.

Cheers!

Master User

Good idea. Also might be good to move the Live Chat /Messenger box to the left side near the top, since that's where most eyes go first, and other stuff to the right....