Allow the Triage Agent's Listening Mode to be configured with different messages or behaviors for each ticket source type, such as chat, email, and portal. This would enable administrators to specify custom responses or suppress certain messages based on the origin of the ticket, ensuring more appropriate tone and timing. For example, portal-sourced tickets could be set to 'say nothing' while chat retains the friendly check-in message. Currently, only broad source categories like chat and email can be customized, and more granular, individual source control would improve flexibility and etiquette.