Populate Work Role and Work Type Defaults in TimePad | Voters

Populate Work Role and Work Type Defaults in TimePad

complete

Vince Kent

It's awesome that Thread honors default Work Type and Work Role settings from Manage for Time Entry, but because the drop-downs are empty it's not obvious.

Rendering default settings in TimePad would make it clear for our team and enable us to move even faster.

Created by Matt Linn

February 9, 2023

Marc Rosa

marked this post as

complete

This is complete! 
As of early January, TimePad automatically populates the default Work Role
 and Work Type
 values associated with a given PSA ticket. This update makes it much easier for technicians to submit entries that match the ticket settings instead of the default values for the technician’s user setting in the PSA.

Marc Rosa

marked this post as

in progress

Thomas Foley

Would be nice if work role would auto populate based on who is assigned to the ticket. We don't want our techs choosing options for themselves.