We've noticed that some clients repeatedly respond to closed chats despite being informed multiple times. It seems that no matter how often we remind them, the behavior persists.

Is it possible to prevent responses on closed chats? Additionally, could there be an automated message sent to the user, letting them know their response can't be accepted and prompting them to start a new chat instead?

This would help streamline communication, reduce confusion, and ensure better adherence to the correct processes.