Prevent Thread from adding users to Teams chat when merging tickets in Halo if not a contact
R
Robyn Balduzzi
When merging tickets in Halo, users who are not listed as contacts on the resulting parent ticket are still being added to the Teams chat by Thread. This creates unnecessary notifications and chat clutter for users who are not involved with the ticket. Having more granular control to prevent non-contacts from being added to the chat during merges would reduce noise and improve workflow efficiency for our team.