Partners need the ability to prevent the Triage Agent from re-engaging on a ticket that has already been manually triaged by a technician. Currently, the Triage Agent can overwrite the issue type and sub-issue type even after a technician has already set them. The request is to add an option or setting that locks ticket fields (such as issue type and sub-issue type) after manual triage has been completed, preventing the Triage Agent from overwriting them. This would improve accuracy of ticket categorization and reduce rework for technicians.