Re-run AI After Phone Call Completion
G
Gabriel Herrera
Improve phone-sourced ticket processing so AI-generated titles, categories, and priorities can run again after the full call transcript and recap are added to the ticket. Currently, AI actions execute too early during ticket creation and only use the caller’s initial description, causing incomplete or inaccurate titles and missed details such as phone numbers contained in later notes or call recaps. The request also includes allowing Magic Title and related AI features to access ticket notes, call recap content, and caller phone numbers from authentication or voice metadata so ticket information is more accurate without requiring custom workflow workarounds.
N

Nicole Riemer
Gabriel Herrera We have status automations for voice, you can set up flows to rerun assistive AI post call