Add granular permission controls in Thread Inbox so ticket actions follow the same restrictions defined in ConnectWise. Currently, users with basic member access can change tickets directly to a closed status, bypassing ConnectWise security rules and survey workflows. The request is for Thread to validate the requesting user’s actual permissions before allowing status changes such as closing a ticket without a survey. This would prevent unauthorized ticket closures, maintain compliance with existing service board policies, and avoid relying on broad API-level restrictions that remove functionality for all users.