Respect Halo acknowledgment email setting
J
Jessica Clement
Add support for the HaloPSA contact field "Send New Ticket Acknowledgement Emails to this User" within the New Ticket Acknowledgement flow. The integration should be able to read this contact-level setting and suppress acknowledgement emails when the value is set to No. Currently, the flow sends acknowledgement emails regardless of the Halo setting because the field is not accessible through the available tools. This behavior conflicts with the documented flow instructions and limits the ability to use Thread for ticket acknowledgements while honoring customer notification preferences in HaloPSA.