R
Robin Maas
Magic Agent can recognize intents, but these intents can’t start flows directly. Connecting recognized intents to flows would make intent detection actionable and reduce manual triage.
What this enables:
- Route tickets to the correct queue or technician based on the detected intent.
- Start custom workflows tied to client-specific intents.
- Provide a global escape intent (e.g., “speak to a person”) to hand off to a human immediately and avoid chatbot loops.
Impact:
Faster handling, less manual work, and more consistent outcomes across teams.