Turn off SWARM | Voters

Turn off SWARM

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Rob Ganister

Is it possible to turn off Swarm mode ? We don't use Inbox to dispatch and this can make agents accidentally assign themselves.

Created by Mark Alayev

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Stephen Boss

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We now have several methods for preventing agents from getting swarmed on Chats:

Agents who don't want to get swarmed can mute the chat channel.
We offer a new Non-Live chat feature which can be used in addition to or in place of live chats - these service requests wont swarm your team. Contact us at help@getthread.com if you'd like us to enable this feature in your tenant.

I hope this helps!