Use Case:

We have a Recurring board used for proactive tickets. Ticket templates are used to create a ticket for every client at set intervals. at any given point they may be over a hundred tickets on the board. Filtering by description would allow a quick view for a certain type of ticket. so the network engineer could look for network tickets.

Functionality:

Allowing explicit search with wild cards would allow for a search experience similar to Connectwise.

Alternatively, this could be done using basic Boolean

(Contains / Does Not Contain / Begins with / Ends with)

Examples with Wild Cards:

network (This should have a * before and after, but the system will not display that)

*backup

system*

Examples with Boolean:

Contains network

Ends with backup

begins with system