We would like to know who made changes to a specific thread, i.e. an audit trail
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Stuart Demeter
I am looking at the audit trail of a ticket and realize that Thread does not identify who made changes to a ticket.
It is important for us to be able to review a ticket to see who may have made changes to the ticket.
For example, when I closed a Thread through inbox, It does not show my name on it anywhere.
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Samuel Schmidt
+1 - I echo these comments
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Randy Mitchell
This is critical for our operations. The Inbox is unusable to us in this condition.. Not only does the Audit Trail reflect ThreadAI for every activity in the audit trail, but the Closed By field in the database is populated with ThreadAI. We've developed extensive BrightGauge and Power BI operational analytics that use the Closed By data.
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Jon Cole
+1 - I echo these comments
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Josh Amyx
This is an incredibly important and needed feature because we run a ton of analytics based on the audit trail and need accurate reporting of who has taken which actions.
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Ethan Gillani
This is super important and I'd like to bump this up. In CW Manage the Audit Trail only says that Thread made a change to the ticket. In Thread, there is no way to know who closed or updated the ticket, just that the action was made by the "system." This is a huge accountability problem.