Feature Requests

The ability to drag and drop entries in planner from one location to another automatically assigning a technician and the time specified in the row with a 30 minute automatic time assignment for the location within the row the item is dragged to.

We would like a setting to configure an "in progress" status to automatically move threads to that status when we reply to a ticket, similar to how we can get auto assigned.

Currently cant read the names of the channels when its too long.

Being able to drag-to-resize the 4 different panes in thread would be a great feature. Perhaps even a way to "Pop out" a pane to move to a different section of the screen.

It's awesome that Thread honors default Work Type and Work Role settings from Manage for Time Entry, but because the drop-downs are empty it's not obvious. Rendering default settings in TimePad would make it clear for our team and enable us to move even faster.

on a thread with multiple tech's working on it, if when one tech has finished their work on the thread, but the thread is to remain open and worked on by another tech, that the original tech can mark the thread as 'completed' in their instance of inbox

When using Planner to dispatch, it would be helpful to be able to save custom filters. For example: Dispatch needed - New tickets pending scheduling Recurring service - Proactive tickets from the recuring board Past Due - Help desk items that are past due and need to be rescheduled If these were available in a drop down at the top of the Planner window, we could easily shift gears when dispatching

When typing a message in inbox, I want to be able to write something, attach an image, then write more text, then attach another image and have it arrive in the order I typed it, instead of lumping the images together.

As an Autotask partner, we would like to be able to override the work type and work role for time entries in Inbox.