Feature Requests

Managing intents for 400+ clients is a ton of work. There needs to be a way to create default sections that can be customized for each client without having to touch every single one individually. For example, it’d be super helpful to have “argument sections/templates” that you could duplicate across intents and assign to multiple clients. Then, if you made a change to the template, it would automatically update all the intents using it, instead of manually updating each one. At the same time, these templates should allow for client-specific arguments, so you can still customize parts of the intent without losing the flexibility of the shared template.

Instead of having the client having to answer a series of questions, some client would prefer to submit a PDF of the details and have Magic Agent interpret it.

We want the ability to test magic agents quickly without creating an actual support thread or having to sign in to the chat window on the right-side of the setup page.

Would be nice if we can use the variables ({Ticket ID},{Email} etc.) in creating intents.

We set up workflows in the PSA to follow up with customers on threads where we're waiting for a response from the customer. Our techs also spend a lot of time chasing threads. We'd love it if Magic Agents could proactively chase and follow up on our threads for us!

We’re proposing a feature that allows users to quickly create Magic Agent intents using an AI prompt. With this feature, users can simply “brain dump” their processes or copy-paste their documentation, and the system will automatically generate the necessary intents without having to manually go through each step. Why This Matters: Saves Time: No need for users to manually create intents step by step. Ease of Use: Perfect for users who have complex workflows or just want to streamline the setup. AI Efficiency: Leverage AI to turn documentation into actionable intents automatically. How It Works: Users input a detailed description of what they need, or paste existing documentation. The AI will analyze the input and create a corresponding Magic Agent intent, ready to use.