We would like to see the addition of dispatching automation within the platform. The ability to automatically assign threads to the appropriate technician or team based on predefined rules such as issue type, priority, client, technician specialty, capacity, or historical data would greatly improve workflow efficiency. This automation would minimize manual effort, reduce response times, and ensure threads are routed to the right person or team from the start. Customizable rules for dispatching tickets based on specific criteria, such as previous interactions or technician availability, would be a valuable enhancement to optimize resource allocation.
