Feature Requests

The ability to have a queue for clients waiting on a technician. And an automatic response of estimated time to connect.

It would be good to test a flow, so we know it's set up correctly and working

More google clients are starting to use this as an alternative to Slack when they are a google client. It would be great if we could have an integration here like we do for Slack and Teams.

Enable point of contacts to submit tickets on behalf of others and view all tickets within their organization, with separate options to view their own tickets and all tickets.

Ability to click more options on a message/post in Teams and create a new ticket from it.

In my PSA, I have one client that has multiple teams tenants and I want to be able to have the chat app on each of them.

Integrate with Zoom Team Chat similar to what we do with Messenger across Teams, Slack, etc. https://www.zoom.com/en/products/team-chat/

Integrate Webex Messaging with Thread—similar to our Messenger integrations with Teams, Slack, Desktop, Web. https://www.webex.com/suite/messaging.html