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Admin (116)
Messenger (118)
Slack (24)
Teams (62)
Inbox (508)
Inbox Mobile (6)
Magic AI and automation (112)
Planner - Scheduling (17)
Magic Agents (38)
Ticket Queue
The ability to have a queue for clients waiting on a technician. And an automatic response of estimated time to connect.
1
34
Being able to test run a flow
It would be good to test a flow, so we know it's set up correctly and working
1
14
Google Chat
More google clients are starting to use this as an alternative to Slack when they are a google client. It would be great if we could have an integration here like we do for Slack and Teams.
0
1
Messenger Role to View/Add Tickets for the Customer
Enable point of contacts to submit tickets on behalf of others and view all tickets within their organization, with separate options to view their own tickets and all tickets.
0
2
Create Ticket from Teams Messages
Ability to click more options on a message/post in Teams and create a new ticket from it.
0
3
Connect one client to multiple teams tenants
In my PSA, I have one client that has multiple teams tenants and I want to be able to have the chat app on each of them.
0
1
Zoom Team Chat
Integrate with Zoom Team Chat similar to what we do with Messenger across Teams, Slack, etc. https://www.zoom.com/en/products/team-chat/
0
1
Webex Messaging
Integrate Webex Messaging with Thread—similar to our Messenger integrations with Teams, Slack, Desktop, Web. https://www.webex.com/suite/messaging.html
0
1
Ability to adjust the archive threshold for threads
0
1
Enable "super user" access for viewing and managing team tickets on client end
0
1
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