Feature Requests

Techs are frequently re-answering previously answered questions. Can CoPilot generate a recommended answer to a question based on previous answers?

The Magic AI can be a bit too aggressive with renaming ticket summary, ability to customize or have it ignore certain keywords would improve its use case

We can already specify a URL to hit via Magic Agents to leverage automation capabilities of other solutions such as Rewst. We could improve the security of these operations by allowing for the creation of security header names and values. This would allow webhook listeners to reject requests with a 4XX http status that don't have the appropriate value instead of accepting all requests and discarding malformed message bodies. In the current scenario, every request would result in a success code. This could lead to potential abuse by threat actors.

Like with the other Magic features, I want to be able to guide the bot in how to title

the list of boards to exclude is far longer than the list of boards to include. Maybe an exclude list is not the best UI choice. See attached

I would like to create an intent that has access to a specific document that adds technical expertise for a specific issue. For example, if I have a document that explains, for the end user, how to release an email from Acronis Quarentine, I would like to attach that document to that specific intent. This would be much easier that try to have the agent troll my database (over two million tickets each with many notes) looking for relevent tickets that might or might not have authoratative information.

When faced with more than a dozen intents that might overlap in purpose, depending in interpretation, it is difficult to test. I create a chat with a problem and a bot answers: by which intent? I could be trouble shooting a new intent but under the covers, an overlapping pre-existing intent could be the one triggered. "Overlapping" you say... Yes. Some intents are subsets, supersets or over lapping. E.G. 1) I have an outlook web question 2) how do I use outlook on my iphone 3) I need to install outlook

One of the most disconcerting this about magi chats is waiting for the agent to repsond. The user hits enter in the chat there is no indication that the agent is working. The emotional reactiion is to 'bang on the keys". Maybe rolling dot, a tapping finger, some gif or animation that the agent is working. Or a sound... https://www.trekcore.com/audio/toscomputer/voice/tos_datareceived_ep.mp3

It would be powerful to be able to create an intent that only works against one board. For Example: An intent that only runs against the orders board to manage incoming requests for net computer, or an intent that only works again a board dedicated to high touch, commerical clients.