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Feature Requests
535
Integrations
47
Bugs
120
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Planned
5
I want to be notified when a thread is assigned to me
Feature Requests
23
Notify techs when *Mentioned*
Feature Requests
21
See ticket due date in Inbox
Feature Requests
83
Single-Sign On (SSO) login for Partner members
Integrations
40
Multi Factor Authentication
Feature Requests
3
Change the width of the channel bar on the left
Feature Requests
In Progress
7
Option to customize my notifications
Feature Requests
50
Halo PSA
Integrations
48
Automatically move tickets to in progress status when replying to a thread
Feature Requests
64
Scheduling: Calendar view and delegated scheduling capability in Inbox
Feature Requests
38
SLA alerting
Feature Requests
42
Ability to add contacts in CC field (approvals workflows)
Feature Requests
Complete
25
Time entries in TimePad: Ability to edit start or stop times by typing in the number directly (versus using the standalone clock inputs)
Feature Requests
6
We would like non-chat threads that become chats to route to a specific channel
Feature Requests
17
Populate Work Role and Work Type Defaults in TimePad
Feature Requests
3
Want to see Cloudradial portal in Teams
Feature Requests
25
Log which user took an action in Inbox
Feature Requests
33
Ability to view and change agreements
Feature Requests
2
As a user of Messenger Desktop, I want to be able to drag the Chatgenie Messenger Desktop App window to a different location on my screen.
Feature Requests
11
Custom bot responses
Feature Requests
4
Map statuses with PSA
Feature Requests
6
Mark responded if tech replies via Teams or Ticket
Feature Requests
1
Preserve thread sort preference in Inbox
Feature Requests
8
Add Territory as a new field in the flow
Feature Requests
8
Ability to change autotask ticket type
Feature Requests
3
Disable swarm mode in desktop app
Feature Requests
6
Update tickets and opportunities from Command
Feature Requests
1
Ability to customize time zone in Flows (beyond EST)
Feature Requests
11
Owner filter does not include Unassigned option
Feature Requests
2
Display and allow modification of Work Role and Work Type without having to stop timer on Timepad
Feature Requests
3
Ability to view contact's phone number from Inbox
Feature Requests
27
Kill Timer when ticket status is in a closed state
Feature Requests
4
Ability to disable Sales Chat
Feature Requests
2
Snippet support for TimePad
Feature Requests
1
See commonly used responses
Feature Requests
2
actions from autotask are not syncing to inbox & messenger.
Feature Requests
36
Ability to @mention team members
Feature Requests
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