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Feature Requests
766
Integrations
60
Bugs
124

Roadmap

Planned

Magic AI: CW board inclusion/exclusion
Feature Requests
Group Views
Feature Requests
Ability to auto-assign new threads
Feature Requests
Multi Factor Authentication
Feature Requests
Change the width of the channel bar on the left
Feature Requests

In Progress

Have an ability to be on a voice call
Feature Requests
Channel Folders
Feature Requests
Double booking in Planner
Feature Requests
Inbox: Public channels and easier channel creation
Feature Requests
Memory Persistence
Feature Requests
Change 'Exclude Specific Boards' to 'Include Specific Boards'
Feature Requests
Enable Web Search Functionality for Magic AI, Agents & Chat with Magic
Feature Requests
SMS texting chat support
Feature Requests
Rewst vendor integration
Integrations
Option to customize my notifications
Feature Requests

Complete

For messenger desktop, provide returning users easy option to sign out for instances where messenger may be deployed to a shared computer
Feature Requests
Images are too small
Feature Requests
Commands in Note tab
Feature Requests
30-90 day thread ingestion history upon Member Activation or Channel creation
Feature Requests
MUltiple assigned to
Feature Requests
Location Address
Feature Requests
be able to see ticket priority
Feature Requests
Log of what happened in Inbox (contact was not find)
Feature Requests
Status in the List of tickets is not updated.
Feature Requests
Recent Threads Need Date / Time Stamp
Feature Requests
Have an alternative way to log in to Inbox
Feature Requests
Add flags on time entry for discussion, internal or resolution
Feature Requests
Actions to show above notes
Feature Requests
Utilize AI to route a ticket to a ticket review channel
Feature Requests
Tickets should not been reopened after 7 days passed
Feature Requests
Allow to download attachments through messenger
Feature Requests
Option for condensed/ "list" view of tickets in Inbox
Feature Requests
Chat with Magic with Related/Child Tickets
Feature Requests
List view of tickets for channels with sort and filter
Feature Requests
Add the ability for resources on a thread to mark it as 'done' in their own inbox
Feature Requests
Bring CW dispatch portal functionality into Inbox
Feature Requests
Change Ticket Source from Inbox
Feature Requests
Custom Channel Flow
Feature Requests
Additional Flow criteria for customer responded threads
Feature Requests
Add UI support to show the company of a ticket that does not have a contact
Feature Requests
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