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Feature Requests
708
Integrations
56
Bugs
118
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Planned
26
Include images in TimePad entries
Feature Requests
31
Update status when accepting ticket
Feature Requests
36
Customize estimated response and assignment times in Messenger
Feature Requests
43
Stop running timer when switching to another ticket
Feature Requests
9
I want to be notified when a thread is assigned to me
Feature Requests
33
See ticket due date in Inbox
Feature Requests
46
Multi Factor Authentication
Feature Requests
4
Change the width of the channel bar on the left
Feature Requests
In Progress
3
Magic Agents: Ability to choose a status when Magic Agent triages the thread
Feature Requests
9
When using Chat tab from Teams, if you have active threads - bot should ask if you are looking to update an existing thread or start a new thread
Feature Requests
2
Have an alternative way to log in to Inbox
Feature Requests
56
Halo PSA
Integrations
13
Option to customize my notifications
Feature Requests
Complete
15
AI Based initial responses
Feature Requests
15
If a time entry with the resolution Checkbox checked is submitted, the ticket status should be updated to closed
Feature Requests
10
Re-opened threads should go to the board they were closed on
Feature Requests
22
Ability to pause and restart timer in a thread without resetting the time
Feature Requests
42
Magic AI: Auto-recommend a new summary for low-context initial summaries
Feature Requests
2
Ability to filter tickets based on agreement type
Feature Requests
2
Messages for different tickets are getting grouped into one
Feature Requests
18
MSFT Teams Service app: Draw attention to Messenger with a larger app, left-aligned
Feature Requests
41
TimeZest Integration
Integrations
8
Ability to zoom in on image attachments in Inbox
Feature Requests
13
Employee Photos
Feature Requests
95
Single-Sign On (SSO) login for Partner members
Integrations
10
Automatically change the status of a ticket based on chat actions
Feature Requests
1
Need to start displaying audit logs in Admin panel
Feature Requests
79
Automatically move tickets to in progress status when replying to a thread
Feature Requests
2
Note updates also send to Channel / Ticket updates repost thread
Feature Requests
3
Add "Change Priority" to the action list
Feature Requests
2
Auto-Fill Date on time entry
Feature Requests
18
Hide threads from specific boards (ex: Internal) from displaying to contacts in Messenger
Feature Requests
43
Ability to add contacts in CC field (approvals workflows)
Feature Requests
64
Scheduling: Calendar view and delegated scheduling capability in Inbox
Feature Requests
23
Notify techs when *Mentioned*
Feature Requests
26
Time entries in TimePad: Ability to edit start or stop times by typing in the number directly (versus using the standalone clock inputs)
Feature Requests
6
We would like non-chat threads that become chats to route to a specific channel
Feature Requests
17
Populate Work Role and Work Type Defaults in TimePad
Feature Requests
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